At Poppipals, we want you to love your purchase! If you are not completely satisfied with your order, we are here to help. Please review our refund and return policy below.

1. Return & Exchange Eligibility

We accept returns and exchanges within 30 days of the delivery date if:
✅ The item is unused, in its original packaging, and in resellable condition.
✅ You have the receipt or proof of purchase.
✅ The item is defective or damaged upon arrival.

🚫 Non-Returnable Items:

  • Gift cards, clearance items, and personalized products.
  • Opened or used items (unless defective).
  • Items returned after 30 days of delivery.

2. How to Initiate a Return

To start a return, please follow these steps:

1️⃣ Email us at [email protected] with:

  • Order number
  • Reason for return
  • Photos of the product (if damaged or defective)
    2️⃣ Wait for a response within 24-48 hours with return instructions.
    3️⃣ Ship the item back using the provided return label (if applicable).
    4️⃣ Once received and inspected, we will issue a refund or exchange within 5-7 business days.

📦 Return Address:
Poppipals Returns Department
No: 3055 E Crescentville Rd, Cincinnati, OH 45235, US

3. Refund Process

  • Approved refunds will be issued to your original payment method.
  • Refunds may take 5-10 business days to reflect, depending on your bank.
  • Shipping fees are non-refundable (unless the return is due to our error).

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, we will replace it at no additional cost. Please email [email protected] with:
📸 Photos of the item and packaging.
📩 Your order number and details.

5. Exchanges

If you would like to exchange an item for a different one:
🔄 Follow the return process above.
🚚 Place a new order for the desired item.
💳 We will refund the original purchase once we receive the returned item.

6. Late or Missing Refunds

If you haven’t received your refund yet:
✔ Check your bank account.
✔ Contact your credit card company (it may take some time to process).
✔ If the issue persists, email us at [email protected].

7. Contact Us

For any return or refund questions, contact us:
📧 Email: [email protected]
📍 Address: No: 3055 E Crescentville Rd, Cincinnati, OH 45235, US

We’re here to help make your shopping experience easy and stress-free! 💙