Welcome to Poppipals! By accessing or using our website Poppipals.com, you agree to be bound by these Terms of Service. Please read them carefully.

If you do not agree with any part of these terms, please do not use our website or services.

1. General Terms

🔹 Eligibility: Our website is intended for use by individuals who are 13 years or older. If you are under 13 years old, you may only use this site under the supervision of a parent or legal guardian.
🔹 Updates to Terms: We may update these Terms at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the new terms.
🔹 Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at any time.

2. Children’s Online Privacy Protection

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Our website is not directed at children under 13 years old.

✔️ Parental Supervision: Parents and guardians should monitor their child’s use of our website.
✔️ No Data Collection from Minors: We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with personal data without parental consent, we will delete it immediately.
✔️ Educational & Safe Content: While our website showcases toys for children, it is designed for parents and guardians to browse and make purchases.

If you are a parent or guardian and believe that your child has provided personal information, please contact us at [email protected] for immediate assistance.

3. Orders & Payments

✔️ Pricing: All prices are listed in USD ($) and are subject to change without notice.
✔️ Payment Methods: We accept major credit cards, PayPal, and other secure payment options.
✔️ Order Processing: Orders are processed within 1-3 business days. You will receive a confirmation email when your order is shipped.
✔️ Cancellations: Once an order is placed, it cannot be canceled if it has already been processed or shipped.

We reserve the right to refuse or cancel any order suspected of fraud or unauthorized activity.

4. Shipping & Delivery

🚚 Shipping Times: Estimated delivery times vary by location and shipping method. Please refer to our Shipping Policy for details.
🚚 Delays: We are not responsible for delays due to customs, carrier issues, or force majeure events (e.g., natural disasters, strikes).
🚚 Incorrect Addresses: Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Returns & Refunds

We offer hassle-free returns on eligible items. For full details, please check our Refund & Returns Policy.

✔️ Return Window: You may return unused and unopened items within 30 days of delivery.
✔️ Non-Returnable Items: Personalized, clearance, and final sale items cannot be returned.
✔️ Refund Processing: Refunds are issued to the original payment method within 5-7 business days after approval.

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery.

6. User Accounts & Conduct

📌 Account Responsibility: If you create an account, you are responsible for maintaining its security and all activities under it.
📌 Prohibited Activities: You may not use our website for illegal purposes, spamming, hacking, or violating any laws.
📌 Intellectual Property: All content on our website, including images, logos, and product descriptions, is the property of Poppipals and may not be copied, distributed, or used without our permission.

We reserve the right to terminate accounts or restrict access for users who violate these terms.

7. Limitation of Liability

🚫 We are not responsible for:

  • Any indirect, incidental, or consequential damages arising from your use of our site.
  • Any losses due to incorrect product use or failure to follow safety guidelines.
  • Technical issues, website downtime, or errors beyond our control.

Our liability is limited to the amount paid for your order.

8. Third-Party Links

Our website may contain links to third-party websites. Poppipals is not responsible for the content, policies, or practices of these external sites. Use them at your own risk.

9. Governing Law

These Terms are governed by and interpreted under the laws of the United States, specifically the state of Ohio. Any disputes must be resolved in Cincinnati, Ohio courts.

10. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: [email protected]
📍 Address: No: 3055 E Crescentville Rd, Cincinnati, OH 45235, US

Thank you for shopping with Poppipals! 🧸💙